We strive to ensure that our customers are satisfied with their purchases. However, due to the nature of digital products, we have established the following refund and return policy.
1. Digital Product Refunds
Eligibility: Refunds are only available for digital products proven defective or not as described.
Request Period: You must request a refund within 7 days of purchase. After this period, no refunds will be granted.
Non-Refundable Items: Due to the nature of digital goods, we cannot offer refunds for products that have been downloaded or accessed unless they are defective.
2. How to Request a Refund
Step 1: Contact our customer support at blender@pintoons.com within 7 days of your purchase.
Step 2: Provide your order number, product details, and a clear explanation of the issue.
Step 3: Our team will review your request and reply within 5 business days.
3. Refund Process
Approval: If your refund request is approved, the refund will be processed within 2 business days.
Method: Refunds will be credited to the original payment method used at the time of purchase.
Partial Refunds: In some cases, we may offer a partial refund if the product has been partially used or accessed.
4. Exchanges
We do not offer exchanges for digital products. However, if you received the wrong product or if there’s an issue with your download, please contact us, and we’ll assist you.
5. Exceptions
Promotional Items: Products purchased at a discount or as part of a promotion may not be eligible for refunds.
Subscription Services: If your purchase includes a subscription service, please refer to our Subscription Terms for more information on cancellations and refunds.
6. Contact Us
If you have any questions about our refund and return policy, please contact us at:
Email: Blender@pintoons.com
Whatsapp Contact: +91 (756) 649-1863